In recent years, your business has focused its IT resources on improving operational efficiencies and employee productivity. However, technology convergence has changed the business landscape. Are you at a technology crossroad? Reassessing your approach to IT Services and debating the way forward?

Don’t get lost in the maze and lose your competitive advantage. If you’re looking for a stable, premium technology services partner to help you navigate your future business landscape, QoS Communications has the skills and insight to accelerate your business growth.

From analysis all the way through to optimising selected areas of your IT infrastructure – our IT Services deliver improved efficiencies and enhance your competitive advantage. Our Services will improve your business–IT alignment and enable the achievement of your commercial objectives.

How does it all work? The QoS Communications Services Continuum is an end-to-end IT Services framework, designed to meet our clients’ unique business needs. Our approach focuses on extracting and demonstrating business value from IT and is achieved by accelerating performance, enhancing efficiencies and streamlining business processes. 

QoS Communications takes a client-centric view of Service provision. Before we start talking, we listen. Gaining a thorough understanding of your environment is crucial. Only then do we begin to analyse, strategise and finalise a proposal that will ultimately deliver an optimal service.

Flexibility is the cornerstone of our value proposition. Our clients can engage with us at any point and in any order along our Services Continuum. At each stage QoS Communications uses proven methodologies and integrated toolsets, which are governed by industry best practices and international standards (for example, ITIL and CMM).

QoS Communications has the flexibility and focus to bring enhancements to your business regardless of your maturity, size or technology legacy.

Let’s take a high level overview of the Service functions we deliver in each stage of the Services Continuum, and explain how they help our clients unlock the true value of their technology investment:

Plan

In the Plan Service function, we apply our benchmarks and blueprints to assess the current state of your IT infrastructure and analyse your business so that we understand your unique challenges and business vision. We align these two elements and develop a conceptual design to bring the two together, along with a detailed business case to justify your technology investment.

• Through our Consult capability, we analyse your business issues as well as the industry and regulatory landscape in order to develop future plans and strategies for IT to use.

• Our Design capabilities focus on ensuring the business and technical aspects of the solution address the required outcomes.

• By undertaking a thorough gap analysis, we will identify the most suitable roll out approach and timeframe, and uncover any dependencies that may affect the deployment and performance of the solution. 

• QoS Communications is rapidly becoming a Strategic Technology Partner to many clients through our Plan Service function

Build

In the Build Service function, we Integrate and Deploy the underlying network and other technical solutions that support your business functions and executes on the IT technology component of your business vision, as you diversify and grow.

• In Build, we source and install technology on your behalf.

• Our seamless Global Procurement and Logistics capabilities get products delivered anywhere, at any time, and set us apart from our competitors.

• We integrate and unify the technology solution with your existing business and technical processes. For example, we may integrate IP telephony into Active Directory for streamlined user management.

• Throughout the Deployment exercise, we focus on introducing the new solution into the environment with minimal disruption to your existing operations.

• We deliver value through the effective management of project risk by ensuring the project is implemented on time and within budget

Support

In the Support Service function we provide you with IT support and assist you to reduce costs. We take ownership of maintaining and monitoring your technology environment, freeing up your internal resources to grow your business while we support your systems – seamlessly, proficiently, and diligently.

• We have a world-class break-fix business with a unique ability to offer comprehensive Service Level Management, including restoration commitments.

• Our excellent Monitoring Service provides reactive monitoring and proactive health checks.

• We provide value-added Service elements to increase network stability and reduce the likelihood of failures.

• We reduce costs through providing a quality service that is difficult for clients to deliver cost-effectively themselves.

Manage

The Manage Service function is the phase where we realise enhanced value-added benefits for our clients. Our focus here is on maximising return on investment, taking ownership and providing accountability and full lifecycle support of our clients’ current IT infrastructure and systems.

• Our Manage Service function breaks down into two key areas:
  • Long term planning – Service Delivery. i.e:
    • Availability Management

    • Capacity Management

    • Third-party Management

    • IT Service Continuity Management

  • Day to day operations and support – Service Support. i.e:
    • Problem Management

    • Change Management

    • Configuration Management

    • Release Management

• We assist you to maximise the return on investment for your existing technology by helping you to “sweat the asset” and lengthen its useful lifecycle.

• We can supply “Manage” Services as a solution to your technology management challenges, or engage in a project to help you build your own capabilities in-house.

Improve

When you engage with us in the Improve Service function, we evolve your infrastructure to accelerate your return on investment from IT.  The infrastructure performance reaches new levels that accelerate business processes, resulting in enhanced productivity. In this area we focus on aligning IT with business, assisting with strategy and evolution, and enhancing the technology environment to support the execution of your business vision.

• We look at how to enhance the ongoing effectiveness and efficiency of the incumbent solution, by continually evolving the technology environment.

• Our objective in this ongoing service is to align IT to business outcomes and in so doing transform it into a proactive driver within your business, instead of a passive resource.

Innovate

The Innovate Service function facilitates the commercialisation of new ideas when they are still cutting edge and before mainstream commerce seizes on their benefits. We take new ideas that are conceptualised to improve your business, and turn them into a reality from a technology perspective, giving you true competitive advantage in your market sector.

• Innovate Services focus on the breakthrough use of technology.

• Our focus is on helping you gain competitive advantage. We look to the future to become not just your technology partner, but your strategic business partner for IT.

• Given that Innovate is a very specific and highly customised service, when we engage with clients at this level, we explore commercial models that reward both QoS Communications and the client.