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High-quality content for learning and corporate communications. |
The business benefits of our solution include:
- Significant cost savings through economies of scale and travel cost reduction;
- Productivity gains;
- Enhanced features;
- Improved customer service;
- Control of content;
- Increased collaboration between staff, partners, suppliers and customers;
- Progressive employee training; and
- Real-time corporate communication across geographic boundaries.
Applications such as video conferencing, corporate communications, distance learning and distribution of software, stock quotes and news benefit from our Content Delivery solution. Whatever your requirements, this solution is the most efficient means of disseminating multimedia information.
BANDWIDTH OPTIMISATION
Enterprises continue to implement mission critical bandwidth-hungry, enterprise-wide applications. Users also demand greater availability, faster application and network speeds, and even more applications. As a result, bandwidth is being squeezed by these massive applications and the concurrent burden of demanding users.
Purchasing more and more bandwidth is certainly not a solution. Companies need to look at avenues to utilise existing bandwidth more effectively. There are a myriad of technologies to enable you to flexibly allocate bandwidth according to the most important business imperatives.
QoS Communications’s Bandwidth Optimisation solution consolidates best-of-breed caching, Quality of Service (QoS), compression and network monitoring/ reporting technologies, into a single solution that looks at bandwidth usage in its entirety and makes recommendations on how best to optimise bandwidth. It consists of the following items:
Traffic Profiling Surveyor
One of our professional consultants utilises specialist tools to analyse and classify your network traffic. They also analyse the protocol mix and usage patterns of network traffic and help you to understand and detail the network design, while providing a blueprint for bandwidth optimisation.
Optimisation Technologies
Following the Surveyor recommendations and blueprint, we implement traffic shaping/ QoS technologies to improve the behaviour of fluctuating applications, which are detrimental to the applications’ performance. We increase your network capacity by means of compression and caching. This is ideally suited for applications with repetitive data like intranet, Citrix, email, and ERP applications. We also help you to understand the relationship between transactional data and content, using caching to proposition content, thus further reducing bandwidth.
Ongoing Assessment
Network traffic is constantly changing, new applications are being deployed on the network, and branch offices are being opened or closed. Once an optimal bandwidth design has been implemented, QoS Communications conducts regular traffic profiling to ensure that the initial design is still delivering optimal results
CONVERGED COMMUNICATIONS
Today’s business needs reliable and secure communication tools to interact with employees, customers and business partners. Converged Communications – the convergence of voice, video and data over Internet Protocol (IP) – provides new ways for companies to connect, communicate and collaborate. By improving communication efficiency and speed, businesses become more competitive and less exposed to risk.
QoS Communications deploys, manages and optimises technology to help clients gain more from their investments in communications infrastructure.
Addressing the business value
Our belief in business enablement through technology drives our approach to addressing your communication needs:
- Reduce the costs of communicating by addressing operational costs, protecting earlier investments and increasing employee productivity
- Limit organisational risk by improving business continuity and resilience, reducing complexity and securing communication channels
- Improve business agility through superior customer service, workforce mobility and increased competitiveness
TELEPHONY
Today’s business climate requires a rethink of the way that IT infrastructures support organisations’ business needs. Most companies place emphasis on need to lower their communications costs while increasing the productivity of their employees.
If your organisation is concerned about rocketing telecommunications costs and a lack of functionality in your existing PBX, integrated IP Telephony could be a solution to the problem. The convergence of voice, video and data over IP offers new ways for organisations to communicate with customers and business partners that creates new opportunities, reduces costs and improves efficiency.
QoS Communications helps organisations to exploit the advantages of voice communication over IP, and to migrate in a cost-effective manner from legacy technologies such as TDM and Centrex to IP Telephony. We assess, migrate, integrate, secure and manage IP Telephony to help clients mitigate the risk of end-of-life PBXs and reduce the operational costs associated with managing and administrating multiple networks.
Our Approach
- A convergence readiness assessment
- A proven methodology for deploying IP Telephony
- An approach for securing IP Telephony
- Call control and billing tools
- A Managed Service for IP Telephony
Enterprise Mobility
For more and more organisations around the world, it makes economic sense to enable employees to work from home. Enterprise mobility is a technology feature that allows mobile or home workers to access corporate communication resources, and thus supports the trend to workforce mobility in a seamless, integrated and safe way.
To be efficient while working outside the office environment, employees need access to corporate communication tools and business applications. QoS Communications has a host of solutions that improve the productivity and morale of a dynamic or mobile workforce by enabling access to corporate communication tools and applications in a secure, highly available way.
Business Benefits
- Cost reduction - clients reap the benefits of reduced employee travel costs and reduced need for expensive office floor space
- Improved business continuity – in the event of disruption
- Compliance with legislation – in countries where home worker initiatives exist
- Improved productivity – by removing the need to come into the office to access corporate tools
Our solutions include
- Extension Mobility
- Soft Phones
- Multi-modal Phones
- Broadband to the Home
- VPNs
- Network Access Segmentation
Microsoft Solutions
QoS Communications’ great strength is that we listen to our clients and focus on delivering solutions that answer their business needs. One of the most compelling business needs we’re answering for our clients right now is the need to refocus IT resources on business-enabling projects. This is what Microsoft Solutions is all about – maximising your existing investment to deliver more function and benefit to your business.
We can help you improve the utilisation of your existing information systems and reduce your operational costs by introducing new efficiencies to your business. We’ve had excellent results from focussing on capitalising on our clients’ existing IT investment and extracting maximum advantage from the infrastructure they already have in place.
QoS Communications helps organisations to assess, design and efficiently operate their Microsoft infrastructure, so they can unlock the full value of their investment and benefit from greater operational efficiency.
Collaboration
One of the greatest challenges facing modern organisations is the task of reducing their communications costs while increasing employee productivity. How do you control the costs associated with introducing and managing new communication channels? How do you maximise efficiency, improve performance, and satisfy your customers’ demands? How do you blend multiple media types across diverse networks to any device?
Most organisations today have heterogeneous environments from multiple manufacturers. QoS Communications’s collaboration solutions make it possible to collaborate instantly in a more powerful and secure way.
We provide integrated voice, video, data and web tools that bring the promise of unified communications to life.
We work with leading technology vendors like Cisco, Microsoft, Tandberg and Nokia to provide businesses with practical solutions for their specific needs.
Business Benefits
- Richer interaction through a single interface, independent of device and location
- Eliminates the cost and inconvenience of managing disparate systems
- Reduces risk through a holistic approach to information storage, archiving and security
- Improves communication efficiency, resulting in improved productivity and customer satisfaction
- Leverages existing investment in office productivity software, operating systems and telephony systems
Unified Messaging
In a world where technology facilitates communication from a multitude of devices and from any location, users expect to be able to access their messages from anywhere. Unified messaging (UM) is the integration of several different communications media. It enables users to retrieve and send voice, fax, and e-mail messages from a single interface, whether it be a wireline phone, mobile phone, PC, or Internet-enabled PC.
QoS Communications works with leading providers of unified messaging applications such as Cisco and Microsoft to provide integrated solutions to your messaging needs. We integrate all messaging types (Microsoft Exchange, Lotus Notes or Groupwise) with traditional and IP-based telephony.
Voicemail, e-mail and faxes can all be collated, delivered and manipulated though a single interface that incorporates text-to-speech and speech recognition capabilities as well as natural language productivity tools to keep you abreast of your messaging needs, no matter where you are or what device you’re using.
Implications
- Single delivery – Users may send any message destined to a particular end-user by addressing to a single alias.
- Single repository – All messages are stored in one place for easy access/retrieval and integration such as speak-to-text, text-to-speech, etc.
- Single access –A unified addressing scheme allows the end-user to access all messages through simple, intuitive mailbox interface commands.
- Single notification – Allow the end-user to be alerted of missed and/or incoming messaging and/or communications attempts
Business Benefits
- Improved responsiveness to messages, whether in the office, at home or on the road, using the tool of choice
- Work more efficiently by leveraging office communication tools like Microsoft Outlook for a complete record of communication with customers and co-workers
- Use time more effectively by prioritising messages and responding accordingly
Security Management
The prevalence of Microsoft operating systems makes them a favourite target for malicious attack from external sources. Additionally, since most attacks on corporate systems occur from within the business, it is imperative that organisational desktop and server environments are protected.
Enterprise systems need to be designed with security in mind. These systems then need to be continuously monitored, patched and tested to ensure that they remain secure. QoS Communications has hundreds of man-years of experience designing, deploying and secure enterprise computing environments, especially Microsoft operating environments. We deliver a complete security lifecycle offering to our client base.
Our approach to security is holistic and comprises an approach that includes:
- Ensuring that systems are secure by design. We believe that security is a core design principle, not an element that can be added on after the design has been completed.
- Protecting systems by ensuring that the right people, processes and technologies are in place to help ensure that data is accessible only to trusted users, and that systems are configured properly and updated as needed to assist in keeping unauthorised users out;
- Detecting attempted intrusions, violations of security, operational problems, unexpected behaviour, or pre-failure indications;
- Defending systems by taking automatic corrective action when a security violation occurs or is suspected;
- Recovering computers that have been compromised, are suspect, or have failed depends on having the right systems and processes in place to restore a machine and its data to a last known good state while minimising its downtime; and
- Managing and coordinating patch management to ensure that clients continuously receive the right level of updates to enable you to maintain operational efficiency and effectiveness, overcome security vulnerabilities, and maintain the stability of your production environment.
Our systematic approach to deploying and maintaining a Microsoft environment, coupled with a comprehensive set of Security offerings will provide you with the peace-of-mind that your Microsoft environment is secure.
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